Frequently Asked Questions
Everything you need to know about your new skincare journey.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products cruelty-free and vegan?
Yes, all Routines products are 100% cruelty-free. The majority of our collection is also vegan; please check individual product pages for specific ingredient details.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product isn't working for your skin, you can return it for a full refund or store credit, minus shipping costs.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the UK. We are working hard to bring Routines to more countries very soon.
How do I know which products are right for my skin type?
We recommend taking our 2-minute Skin Quiz on our homepage to receive a personalized routine tailored to your specific skin concerns and goals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installments via Afterpay.